Cell Phones Returns & Exchanges
Return & Exchange Periods
Time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products.* GENIUSPLANET RESERVES THE RIGHT TO DENY ANY RETURN.
- ** NEW Unlocked PHONES may be returned or exchanged within 7 Days of purchase, provided the merchandise is in "like new" condition and contain original packaging & accessories, UP TO $50 RESTOCKING FEE APPLY.
- NO RETURN ON ACCESSORIES (HEAD PHONES, Bluetooth, Cases, BATTERY, SOFTWARE, CHARGER, MEMORY CARD (SD) ETC)..
- NO RETURN ON ACCESSORIES & Electronics * NO RETURN WITHOUT ORIGINAL RECEIPT.
- xFINITY PREPAID Device, Prepaid Phone & Prepaid Plans are non-refundable
- Pre-Owned PHONES 14 DAYS LIMITED WARRANTY. EXCHANGE only within 7 Days
Restocking Fees
The following items have a restocking fee if returned by any customer.
RESTOCKING FEE APPLIES ON SELECT ITEMS
- Unlocked Phones (Returns Fee $50)
- Others items up to $50
The following conditions are not acceptable for return, and will result in the merchandise being returned to you at your expense:
- Please make sure that all data has been removed and the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product.
- Any phone that is free from defects in materials or workmanship
- Any phone that is damaged due to misuse, abuse or neglect
- Any phone that is returned without the original packaging and all accessories
Warranty
- New Cell Phones 1 Year Factory Limited Warranty.
- Pre-Owned/Refurbished CELL PHONES 14 DAYS LIMITED WARRANTY.
If you have any questions regarding RMA, or manufacturer warranty information, please contact our Customer Service Department.