Privacy Policy:
This page discloses the privacy policy of Genius Planet LLC, Genius Planet. We are concerned about your privacy and the security of your important personal information. We want you to be aware of what kind of information we obtain from you, how we use this information, and how you can control its use. By using this site or making purchases at our stores, you consent to this Privacy Policy. Genius Planet LLC operates retail stores and web sites under the names of Genius Planet. Genius Planet LLC is the parent company of these companies, and as such, when you provide information to any of these entities, this information may be combined or shared between current or future Genius Planet LLC entities and subsidiaries. This site is restricted to users from the United States and those not governed by privacy policies of the European Union. Users from the European Union are advised not to disclose personal information on this site.
Links:
Genius Planet LLC. has not reviewed all of the sites linked to this Site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Genius Planet LLC. of the site. Use of any such linked site is at the user's own risk. You should refer to the policies posted by other Web sites regarding privacy and other topics before you use them.
Site Terms of Use Modifications:
Genius Planet LLC. may revise these Terms of Use for its Internet site at any time without notice. By using this site, you are agreeing to be bound by the then current version of these Terms of Use.
Return policy:
New merchandise may be exchanged or returned for refund with your original packing slip subject to the conditions listed below. Genius Planet reserves the right to decline any return or exchange where the product is not in "like-new" condition. "Like-new" means the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories. Returns / exchanges require an RMA (Return Merchandise Authorization) Number, which is valid for 10 days. To obtain an RMA Number, Call 617.500.9122 Shipping charges incurred in connection with the exchange or return of new merchandise are non-refundable.
Notebook/laptop/netbooks computers, digital cameras/camcorders, projectors, DVD/CD/VCR players, game consoles and commercial products may be returned or exchanged within 7 days of purchase, provided the merchandise is in "like-new" condition - the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories. A 15% Open Box Fee will be charged on all returns and exchanges unless the product is defective and is exchanged for the identical product.
Desktop computers, monitors and printers may be returned or exchanged within 30 days of purchase, provided the merchandise is in "like-new" condition - the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories. A 15% Open Box Fee will be charged on all returns and exchanges unless the product is defective and is exchanged for the identical product.
Opened software, DVDs, CDs and console games in "like-new" condition may only be exchanged for the identical product. The exchanges must be made within 30 days of purchase.
All other products not listed above may be returned or exchanged within 30 days of purchase, provided the merchandise is in "like-new" condition - the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories.
Non-returnable and non-refundable items Special buy or clearance items are not returnable unless otherwise indicated on the label attached to the product. Service parts, motherboards and processors may only be exchanged, and only if defective, within 30 days of purchase if in "like-new" condition. Labor, installation services and any shipping charges are non-refundable.
Refunds will take up to 14 business days to process from the date that Genius Planet receives the merchandise, and will be credited to the credit card or debit card account used for the original purchase.
PLEASE SAVE YOUR PACKING SLIP
Please note that we are not responsible for expenses, fees or other costs incurred by our Customers as a result of defective or incompatible products. For further information on how to return merchandise please call 617.500.9122 or email info@geniusplanet.com
